Delivery area
the products offered can be delivered on the territory and abroad according to the delivery address chosen by the customer.
Customs restrictions for deliveries abroad : the customer takes responsibility for the delivery of the products of his order.
He acknowledges being fully aware of the legislation in force in his country before ordering on the SITE.
The products proposed comply with the applicable legislation and French standards.
The shipments abroad are shipped under the total responsibility of the In relation to the laws in force in his country. The SITE releases any liability in the event that the contents of the parcel violate the the legal and regulatory provisions in force. The products are sent to the delivery address (s) that the customer has indicated during the ordering process.
Shipping time
time to prepare an order and then prepare the invoice, before shipment of the products in stock are mentioned on the SITE.
Parcels are usually shipped in 24h After receiving your payment. If the order is placed before 3.30 pm, and if the products are listed "in stock" on their card, the order is shipped the same day.
These deadlines are not for weekends or holidays and excluding periods of sale.
a e-mail message will automatically be sent to the CLIENT at the time of the shipment of the products, provided that the e-mail address in the registration form is correct. About this message or via the "my account" section, then "history of my CUSTOMER will be able to follow step by step the routing of the its parcel via a hypertext link.
Time & delivery costs
to the during the ordering process, the seller shall indicate to the customer the time and possible shipping formulas for purchased products.
The shipping costs are calculated according to the delivery method. the amount of these costs will be owed by the customer in addition to the price of Purchased.
Details of the deadlines and delivery costs are detailed on the SITE. Here is a summary of the rates applied:
| Pays | Modes de livraison | Tarifs | Délais de livraison |
|---|---|---|---|
| France | Colissimo home with signature | €3.90 for any order < to €50 offered for any order > to €50 |
2 working days from the assumption of your parcel in the carrier's network |
| Colissimo home without signature | €3 for any order < to €50 offered for any order > to €50 |
2 working days from the assumption of your parcel in the carrier's network | |
| Colissimo bureau de Poste | offered without minimum purchase |
2 working days from the assumption of your parcel in the carrier's network | |
| Colissimo mon commerçant | offered without minimum purchase |
2 working days from the assumption of your parcel in the carrier's network | |
| Chronopost Domicile ou en point relais | Prices automatically calculated on the basket according to the order, and the place of delivery. | 24 hours from the support of your parcel in the carrier's network. The deadlines are for a pick-up from Monday to Friday and for a delivery from Monday to Saturday, except on public holidays. Delivery possible on Saturdays, without surcharge |
|
| Europe Zone 1 (Allemagne, Belgique, Luxembourg, Pays-Bas) |
Colissimo | €7.80 for any order < to €50 €4.20 for any order between €50 and €100 offered if the order amount reaches €100 |
3 working days from the assumption of your parcel in the carrier's network |
| Chronopost Domicile ou en point relais | Prices automatically calculated on the basket according to the order, and the place of delivery. | 24 hours from the support of your parcel in the carrier's network. The deadlines are for a pick-up from Monday to Friday and for delivery from Monday to Friday, except on public holidays. |
|
| Europe Zone 2 (Autriche, Espagne, Irlande, Portugal, Royaume Uni, Monaco) |
Colissimo | €9.00 for any order less than €50 €5.40 for any order between €50 and €100 €1.80 for any order between €100 and €150 offered if the order amount reaches €150 |
3-5 working days from the assumption of your parcel in the carrier's network |
| Chronopost Domicile ou en point relais | Prices automatically calculated on the basket according to the order, and the place of delivery. | 24-48 hours from the support of your parcel in the carrier's network. The deadlines are for a pick-up from Monday to Friday and for delivery from Monday to Friday, except on public holidays. |
|
| Europe Zone 3 (Danemark, Estonie, Hongrie, Léttonie, Pologne, République Tchéque, Slovaquie, Slovénie, Suède, Suisse) |
Colissimo | €10.20 for any order less than €50 €6.60 for any order between €50 and €100 €3.00 for any order between €100 and €150 offered if the order amount reaches €150 |
3-5 working days from the assumption of your parcel in the carrier's network |
| Chronopost Domicile ou en point relais | Prices automatically calculated on the basket according to the order, and the place of delivery. | 24-48 hours from the support of your parcel in the carrier's network. The deadlines are for a pick-up from Monday to Friday and for delivery from Monday to Friday, except on public holidays. |
|
| Europe Zone 4 (Bosnie-Herzégovine, Bulgarie, Chypre, Finlande, Grèce, Liechtenstein, Lituanie, Malte, Roumanie, Ukraine) |
Colissimo |
€14.40€ for any order less than €50 |
3-5 working days from the assumption of your parcel in the carrier's network |
| Chronopost Domicile ou en point relais | Prices automatically calculated on the basket according to the order, and the place of delivery. | 24-48 hours from the support of your parcel in the carrier's network. The deadlines are for a pick-up from Monday to Friday and for delivery from Monday to Friday, except on public holidays. |
|
| Europe (Non EU) (Albanie, Andorre, Biélorussie, Croatie, Etat de la Cité du Vatican, Gibraltar, Groeland, Guernesey, Ile de Man, Iles Aland, Iles Féroé, Islande, Gersey, Macédoine, Moldavie, Monténégro, Norvège, Russie, Saint-Marin, Serbie, Svalbard et Jan Mayen, Turquie) |
Colissimo | €30 for any order less than €50 €25 for any order between €50 and €100 €20 for any order between €100 and €150 €15 for any order between €150 and €200 €5 for any order between €200 and €300 offered if the order amount reaches €300 |
3-5 working days from the assumption of your parcel in the carrier's network |
| Chronopost Domicile ou en point relais | Prices automatically calculated on the basket according to the order, and the place of delivery. | 24-48 hours from the support of your parcel in the carrier's network. The deadlines are for a pick-up from Monday to Friday and for delivery from Monday to Friday, except on public holidays. |
|
| Africa |
Colissimo |
€35 for any order less than €50 |
3-10 working days from the assumption of your parcel in the carrier's network |
| Chronopost Domicile ou en point relais | Prices automatically calculated on the basket according to the order, and the place of delivery. | 24-96 hours from the support of your parcel in the carrier's network. The deadlines are for a pick-up from Monday to Friday and for delivery from Monday to Friday, except on public holidays. |
|
| Asia |
Colissimo | €35 for any order less than €50 €30 for any order between €50 and €100 €25 for any order between €100 and €150 €20 for any order between €150 and €200 €10 for any order between €200 and €300 offered if the order amount reaches 300 € |
3-10 working days from the assumption of your parcel in the carrier's network |
| Chronopost Domicile ou en point relais | Prices automatically calculated on the basket according to the order, and the place of delivery. | 24-96 hours from the support of your parcel in the carrier's network. The deadlines are for a pick-up from Monday to Friday and for delivery from Monday to Friday, except on public holidays. |
|
| Central America - Antilla |
Colissimo | €35 for any order less than €50 €30 for any order between €50 and €100 €25 for any order between €100 and €150 €20 for any order between €150 and €200 €10 for any order between €200 and €300 offered if the order amount reaches 300 € |
3-10 working days from the assumption of your parcel in the carrier's network |
| Chronopost Domicile ou en point relais | Prices automatically calculated on the basket according to the order, and the place of delivery. | 24-96 hours from the support of your parcel in the carrier's network. The deadlines are for a pick-up from Monday to Friday and for delivery from Monday to Friday, except on public holidays. |
|
| Nord America |
Colissimo | €35 for any order less than €50 €30 for any order between €50 and €100 €25 for any order between €100 and €150 €20 for any order between €150 and €200 €10 for any order between €200 and €300 offered if the order amount reaches 300 € |
3-10 working days from the assumption of your parcel in the carrier's network |
| Chronopost Domicile ou en point relais | Prices automatically calculated on the basket according to the order, and the place of delivery. | 24-96 hours from the support of your parcel in the carrier's network. The deadlines are for a pick-up from Monday to Friday and for delivery from Monday to Friday, except on public holidays. |
|
| Océania |
Colissimo | €35 for any order less than €50 €30 for any order between €50 and €100 €25 for any order between €100 and €150 €20 for any order between €150 and €200 €10 for any order between €200 and €300 offered if the order amount reaches 300 € |
3-10 working days from the assumption of your parcel in the carrier's network |
| Chronopost Domicile ou en point relais | Prices automatically calculated on the basket according to the order, and the place of delivery. | 24-96 hours from the support of your parcel in the carrier's network. The deadlines are for a pick-up from Monday to Friday and for delivery from Monday to Friday, except on public holidays. |
|
| Sud America |
Colissimo | €35 for any order less than €50 €30 for any order between €50 and €100 €25 for any order between €100 and €150 €20 for any order between €150 and €200 €10 for any order between €200 and €300 offered if the order amount reaches 300 € |
3-10 working days from the assumption of your parcel in the carrier's network |
| Chronopost Domicile ou en point relais | Prices automatically calculated on the basket according to the order, and the place of delivery. | 24-96 hours from the support of your parcel in the carrier's network. The deadlines are for a pick-up from Monday to Friday and for delivery from Monday to Friday, except on public holidays. |
DELIVERY terms
delivery "Colissimo" or "so Colissimo domicile" : the parcel will be delivered to the customer against signature and on presentation of an identity document.
in in case of absence, a notice of passage will be left to the CLIENT to to pick up his parcel in his post office.
Delivery "so Colissimo post office", or "so Colissimo my merchant" : The parcel will be deposited in the post office or in the point of withdrawal selected by the customer. The customer will be notified by an SMS deposit, and will only have to make it or point of withdrawal. The parcel will be delivered to the CLIENT against signature and upon presentation of an identity document.
Delivery in "tracked letter" or "Collissimo sans signature" : the parcel will be deposited in the box to the customer's letter.
Delivery by "Chronopost" : the parcel will be delivered to the customer against signature and on presentation of an identity document.
in in case of absence, a notice of passage will be left to the CLIENT to to fetch his parcel in the Chronopost relay the most close to home.
The customer may also leave instructed to have the parcel delivered to a neighbour. In this case, the parcel will be handed over to the neighbor against signature.
Delivery "Colissimo Internationnal" or "Colissimo DOM-Tom ": the parcel will be delivered to the customer against signature and on presentation of an identity document.
in in case of absence, a notice of passage will be left to the CLIENT to to pick up his parcel in his post office.
Withdrawal in our shop : the parcel will be delivered to the customer upon presentation of an ID.
DELIVERY problems
the customer is informed of the date of at the time it chooses the carrier, at the end of the shipping online ordering procedure, before confirming the order.
he is specified that deliveries will be made within thirty (30) days Maximum. Failing that, the customer must provide the seller with be delivered within a reasonable time and in the event of non-delivery period, he or she may terminate the contract.
The seller will reimburse, without excessive delay from receipt of the letter of termination, to the customer the total amount paid for the products, taxes and delivery, using the same payment method as the one used in the by the customer to purchase the products.
The seller is responsible until delivery of the product to the customer. It is recalled that the that the customer has a period of three (3) days to notify the the damage or partial losses recorded during the delivery.